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McMaster Students Union

Refund & Exchange Policy- Online Sales

Ticket Sales

The following policies apply to your online purchase of tickets through The McMaster Students Union Inc. website. These policies are subject to our Terms and Conditions, which are incorporated by this reference. In addition, your attendance at an event may be subject to additional terms or restrictions of the venue or promoter. You are urged to review your tickets for any additional information that may apply to your attendance to an event.

Event Cancellations/Postponements

The venue or the event’s promoter determines policies relating to the cancellation of an event. These policies can vary, but generally, such policies provide for a refund of the ticket price. If an event is cancelled, we will attempt to contact you and advise you on the venue or promoter’s policy for obtaining a refund to that event.

When we issue a refund to you, we will refund the price that you paid for your ticket. Service fees, processing fees and any other fees, such as delivery fees, are not refundable.

Policies regarding postponed events vary by the event and venue. If an event is postponed, you should contact the venue directly to obtain information about postponed dates of the event and if there is an applicable refund policy

Ticket Limits

In an effort to give all interested customers an opportunity to purchase tickets to an event, venues and organizers often set limits on the number of tickets one customer is allowed to purchase. You will be advised of any limits on tickets by a posting on the “buy” page for the event, or by a system limitation on the number of tickets you may purchase during your online session. Tickets purchased for an event during multiple online sessions on our web site are totaled to ensure that any venue or promoter imposed limitations are not exceeded. When customers exceed these limits, their orders may not be fulfilled.

Ticket Availability

Ticket availability is subject to change. We are acting as a sales agent for venues and promoters. We do not control the number of tickets or the location of seats that are made available for purchase. Sometimes promoters and venues release additional tickets for an event after it has gone on sale. Tickets are also “locked” (not available) for a short time while customers complete their purchase. If a customer does not complete his or her purchase, previously locked tickets are released and made available for purchase. For these reasons and others, the tickets available for a given event can and do change rapidly. If you are unable to find tickets to an event, please check back again. Once your purchase has been completed however, we are not allowed to exchange or refund your order even if additional tickets become available at a later date.

Pricing and Other Errors

If the amount you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. This policy will apply regardless of how the error occurred.

All Sales are Final

All sales completed though the McMaster Students Union website are final. Our venues do not allow us to refund or exchange any order once it has been confirmed, so please be sure you have selected the proper event and prior to completing your order. Once tickets are issued, they are like cash and will not be replaced or refunded if lost or stolen.

Ticket Resale

You understand that the resale of tickets may be subject to provincial and local laws and regulations. Any violation of such laws may result in your prosecution by such agencies. The MSU assumes no liability arising from your resale or attempted resale of tickets purchased through us.

Childcare Services – Monthly Fees

All fees paid for monthly Childcare Centre fees completed though the McMaster Students Union website are final. Our system does not allow us to refund  fees paid once payment has been confirmed, so please be sure you have selected the proper fee schedule prior to completing your online payment.

Other Online Payments

Registration fees for Horizons and CLAY Conferences, McMaster’s Charity Golf Tournament, ClubsFest, etc. may be payable using the MSU website. In such cases, the refund policy will be noted on the online registration and payment form.