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Dental Plan

The MSU Dental Insurance plan covers full-time undergraduate students at McMaster University enrolled in 18 units or more across Fall and Winter term, at a rate of $141.03 per person for the 2026/2027 school year. Coverage runs from September 1st to August 31st.

For more information on coverage, claims or other frequently asked questions, please click on the sections below.

Expandable List

Click on the image below to download the full brochure for coverage details.

 


McMaster 2026-27 Insurance Booklet


McMaster 26-27 – Insurance Booklet

 

 

Dental Claims:

For dentists who have electronic claming, please present your student card and the following information:

Insurer: GreenShield Canada – GSC 
Plan Name: McMaster Student Union
GreenShield Group ID: MSU
Certificate #: Your 9-digit student ID with the prefix MUS
(ex: MUS123456789) 

All Other Claims:
For all other claims, you will be required to pay for the full cost of the service or treatment and submit your original receipts to the Plan Adjudicator, or by creating an e-profile at www.alumo.ca. *Note that claims are not processed through the MSU Main Office*

Download Health Plan claim forms below:

Greenshield General Claim Submission Form

Where to Submit Your Claims:

Pay Direct:

  1. Present your Pay-Direct Card to pharmacists, dentists, and a number of other health professionals for immediate reimbursement (you won’t have to pay the full amount of your bill up front). 
  2. Your claim will be processed according to your Plan’s coverage. You will be informed of the amount to be paid, if any, and theportioncovered by the insurer. 

Note: you can download your direct payment card in several ways, such as on Pay-Direct Card page or on the GreenShield+ portal. 

Mobile App: 

Submit your claims through the GreenShield+ mobile app, available on the App Store and on Google Play. 

  1. Sign in to your GreenShield+ account through the app. If youhaven’t registered yet, click on Create an account and follow the instructions. 
  2. Once you have logged in, select Submit a claim.
  3. Follow the on-screen instructions and click Continue on the Review and Submit Claim page after reviewing the information entered for the claim.
  4. Review the Terms and Conditions and select Accept Terms and Submit Claim.
  5. Select Done tosubmit. If you need help, please see the step-by-step instructions for: Submitting a claim.

 Online Submission:  

  1. Open the GreenShield + web portal.
  2. Log into your account. If youhaven’tregistered yet, click on Sign up now and follow the instructions. 
  3. Once you have logged in, select Claims and Benefits and then Submit a claim.
  4. Follow the instructions on the screen and review the information entered for the claim, then select the box for legal advice and click Submit claim.

If you need help, please see the step-by-step instructions for: Submitting a claim. If you’re still having problems submitting your claim online, you can send it by mail. 

 By Mail:

  1. Download the GreenShield Health Claim Form and fill out the required information.
  2. Sign and date the form and attach the required documentation, including receipts.
  3. Mail your claim to GreenShield at the addressindicatedat the bottom of the form according to the type of claim you are sending.

To serve students better, the MSU has provided a Dental Network to all students. Within the Dental Network, you can maximize your plan to work for you. Visit www.alumo.ca for for detailed information on the Dental Network.

1. Which Dentist may I go to? Does McMaster have specific dentists that I have to use to utilize my dental plan?

McMaster Students Union is part of a dental network provided by Alumo. You may visit any dental office in Canada; however, dentists and other health practitioners within the network may offer additional coverage or enhanced benefits.

To make the most of your Health & Dental Plan, visit www.alumo.ca to find participating dentists and other health practitioners in the network. 

2. May I co-ordinate this plan with another?

Yes! Be advised that your school insurance is your primary insurance. You will need to submit any claims to the MSU Dental Insurance plan before you submit your claim to any other insurance plan that you currently have.

3. My student card was not accepted for making an electronic claim. Why? What should I do?

There are a few different reasons for having online claiming complications:

1 – During the months of September until mid-October, while the registration process is being completed and the opt out period is in effect, there is a “black out period” before the eligibility file can be activated for the purpose of making online claims. During this time, you are welcome to make a paper claim, which will be held until the eligibility file has been received.

2 – The individual processing your claim may not be familiar with GreenShield procedures. If you require assistance with your claim, GreenShield’s Customer Service team can help you understand your coverage and resolve any issues. GreenShield Customer Service: 1-888-711-1119

3 – You may have provided the dental office with incorrect insurance information. Please ensure that you have the following information when submitting your claim: 

Insurer: GreenShield Canada (GSC) 
Plan Name: McMaster Students Union 
GreenShield Group ID: MSU 
Certificate #: Your 9-digit McMaster Student ID with the prefix MUS 
Example: MUS123456789 

4 – If you experience further complications that are not related to the situations above, please contact Alumo directly for assistance at 1-800-315-1108.

4. Making an electronic claim was not an option available to me; how can I receive reimbursement for my claim?

You can conveniently make electronic claims in most situations. However, if this was not an option or, you had already paid for your claim in full, manual reimbursement forms are available to you in our Dental “Claims” section.

5. Can I submit my claims electronically instead of through mail?

Yes! You can now sign up for an eProfile for online claiming through Alumo and Greenshield. You can find the portal at www.alumo.ca. Please note that the portal will only accept submissions after the blackout period of September 1st to mid-October.

6. Am I covered for wisdom teeth removal?

Wisdom teeth removal is covered under the MSU Dental Insurance plan however limited to two wisdom teeth per any policy year at 50% (75% on the dental network) coverage.

7. How many cleanings can I get in a year?

The MSU Dental Insurance plan covers 80% (100% on the dental network) of one cleaning per policy year.

8. Are teeth whitening procedures covered by the Dental plan?

No. The MSU Dental Insurance plan does not cover the costs associated with cosmetic dental procedures.

9. Can I add my family members to the plan?

Yes! You may add on your spouse and /or dependant children to the Dental plan. Click HERE for more information.