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We are located at the Campus Connect Kiosk inside McMaster University Student Center (MUSC)
Online Support
Available: Monday – Friday
In-Person Support
Location: MUSC Marketplace (Campus Connect Booth)
Day: Second Wednesday of every month, every semester:
- January 15
- February 12
- March 12
- April 9
Hours: 9:00AM – 5:00PM
Need help? Whether it’s in person or online, we’ve got you covered throughout the week!”
Interested in purchasing?
Please contact one of the staff or visit our on campus store.
DBX 266XL Stereo Compressor Limiter Gate
$150
Goof proof operation to smooth uneven levels, add sustain to guitars, fatten drums or tighten up mixes
ART Pro Audio HeadAmp 4 Four Channel Headphone Amplifier
$49.99
8 output (4-channel) stereo headphone amp
Dell Optical Wired Mouse – MS116
$9.99
The Dell™ Optical Mouse – MS116 features optical LED tracking and wired connectivity providing a stellar performance day after day.
iPhone 14-16 Case
$14.99
Available for all iPhone types from iPhone 14 to iPhone 16
- Black Case
- Clear Case
iPhone 14-16 Screen Guard
$14.99
Available for all iPhone types from iPhone 14 to iPhone 16
Cable & Adapter Grab Box
$5 – $20
- USB adapters
- HDMI adapters
- USB Cables
- Display Port adapters
Item Rentals
$5
- iPhone Lightning Cable
- 16GB pendrive
Rent available for the whole day: 9am – 4pm
Services Provided
Service Fees: Please refer to our price list for current rates and service charges.
Service |
Description |
| System Checkup | Comprehensive evaluation of your computer’s overall health and performance. |
| System Diagnostic | In-depth analysis to identify specific hardware or software issues. |
| System Builds | Custom computer assembly and configuration services. |
| Software Installations | Professional installation and setup of programs and applications. |
| Data Transfer & Recovery | Moving data between devices and retrieving lost/corrupted files. |
| Minor Software Fixes | Quick solutions for common software problems and glitches. |
| Minor Hardware Fixes | Basic physical repairs and component replacements. |
| E-Waste Recycling | Environmentally responsible disposal of old electronics. |
| Avenue to Learn Assistance | Support for McMaster University’s online learning platform. |
| Screen Protector Installations | Professional installation of screen protectors to protect your device’s display while maintaining touch sensitivity and visual clarity. |
Diagnostic Rate:
System Checkup |
FREE |
System Diagnostic |
FREE |
System Build:
System Build |
39.99 |
System Build with Operating System |
59.99 |
System Build with Liquid-Cooling |
69.99 |
System Build with Liquid-Cooling & Operating System |
89.99 |
Software Installations Rate:
Operating System Installation |
19.99 |
Operating System Installation with DATA Transfer |
39.99 |
Virus Removal |
69.99 |
BIOS/Firmware Update |
29.99 |
Data Transfer & Recovery:
DATA Transfer |
29.99 |
Drive or Disk Cloning |
39.99 |
DATA Recovery – Functional Device & not overwritten |
99.99 |
If you have any inquires, please send a request to the link below.
IT Tech / Web Developer
Lucas – Ittech@msu.mcmaster.ca
Jr. IT Tech
Triman – jrtech@msu.mcmaster.ca
MSU Hot Spot Device Service Agreement
This agreement is made between MSU Hot Spot and the Customer on the date signed below.
1. Service Authorization
By signing this agreement, the Client authorizes MSU Hot Spot to perform diagnostic and repair services on their device(s).
2. Device Condition
The Client acknowledges that their device may have pre-existing damage or issues. MSU Hot Spot will document visible damage upon receipt but is not responsible for undiscovered pre-existing conditions.
3. Data Security
- The Client is solely responsible for backing up all data before service
- MSU Hot Spot assumes no responsibility for data loss, corruption, or recovery
- The Client acknowledges that repair services may result in complete data loss
4. Liability Waiver
The Client agrees that MSU Hot Spot shall not be liable for:
- Any damage to the device during repair attempts
- Hardware failures during or after service
- Loss of stored information or data
- Consequential damages arising from device malfunction
- Delays in service completion
5. Abandoned Devices
Devices left unclaimed for 30 days after service completion will be considered abandoned and may be disposed of or recycled.
6. Payment
Payment is due in full upon completion of service. MSU Hot Spot reserves the right to hold devices until payment is received.
Client Acknowledgment
I have read, understand, and agree to the terms and conditions above.
Device Description: _______________________
Serial Number: __________________________
Client Name: ___________________________
Student Number: ________________________
Client Signature: ________________________
Date: _________________________________
MSU Hot Spot Representative: _____________